Privacy Policy

Welcome to GET SOLUTIONS
Get Solutions is committed to protecting the privacy and personal data of everyone who interacts with our website at getsolutionsnow.com and our engineering services.
By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
We do not sell, rent, or trade your personal information. Your data is used solely to provide and improve our engineering services.

Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

  • Full name and job title
  • Email address and phone number
  • Company or organisation name
  • Details of your engineering enquiry or project requirements
  • Files, documents, or messages submitted via our contact form or email

b) Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on site, and navigation paths
  • Referral source (how you found our website)

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide engineering quotations
  • To deliver and manage our services, including CNC maintenance, AMC contracts, and turnkey projects
  • To communicate service updates, maintenance schedules, and project status
  • To improve our website content, user experience, and service offerings
  • To fulfil legal and contractual obligations
  • To send relevant technical updates or service information (with your consent)

Sharing of Information

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Service Delivery Partners: Trusted subcontractors or technical partners who assist in delivering a specific project, under strict confidentiality obligations.

Technology Providers: Hosting, email, or analytics service providers who process data only as needed to operate our website and communications.

Legal Requirements: Where we are required to disclose information to comply with applicable law, court order, or regulatory authority in the UAE or India.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, personal data may be transferred to the relevant party.

Cookies & Tracking

Our website uses cookies – small text files stored on your device – to enhance your browsing experience and analyse site traffic. We use the following types:

Essential Cookies: Required for basic website functionality. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our site (e.g. via Google Analytics). Data is aggregated and anonymised.

Preference Cookies: Remember your settings and choices for a smoother browsing experience.

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect certain features of the website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law:

  • Enquiry and contact data: retained for up to 3 years from last contact
  • Client project and service data: retained for up to 7 years to meet contractual and legal obligations
  • Website analytics data: typically retained for 26 months

After the applicable retention period, your data is securely deleted or anonymised.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request erasure of your personal data, subject to legal retention obligations.

Objection: Object to our processing of your data for marketing or legitimate interest purposes.

Portability: Request your data in a structured, machine-readable format.

Withdrawal of Consent: Withdraw any consent you have previously given, at any time.

To exercise any of these rights, please contact us at info@getsolutionsnow.com. We will respond within 30 days.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data transmitted through our website
  • Restricted access to personal data on a need-to-know basis
  • Regular review of our data handling and security practices

While we take all reasonable precautions, no internet transmission is completely secure. We encourage you not to share sensitive information unnecessarily.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policy of any third-party website you visit.

Children’s Privacy

Our website and services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this document. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the revised policy.